Return and Refund Policy
Welcome to DevineSoul. We value your satisfaction and want to ensure a seamless experience with every purchase you make from us. Please read our Return and Refund Policy carefully before making any purchase. By placing an order with DevineSoul, you acknowledge and agree to the terms outlined below.
Returns
We understand that sometimes a product may not meet your expectations, and we’re here to help. DevineSoul offers a hassle-free return process within 7 days from the date of delivery. If you wish to return an item, please follow these steps:
- Initiate Return Request: Contact our customer service team within 7 days of receiving your order to initiate a return request. You can reach out to us via email at devinecollection.in@gmail.com or through our Contact Us page on the website.
- Provide Details: When contacting us, please provide your order number, the item(s) you wish to return, and the reason for the return. This information will help us process your request efficiently.
- Arrange Pickup: Upon receiving your return request, we will arrange for the pickup of the product(s) from your specified address. Please ensure that the item is securely packaged for return shipping.
- Product Inspection: Once we receive the returned product, our quality assurance team will inspect it to ensure it meets our return eligibility criteria.
- Initiation of Refund: After the inspection process is completed and the return is approved, we will initiate the refund to your original payment method. Please note that it may take a few business days for the refund to reflect in your account, depending on your bank or payment provider.
Refund Policy
- Refunds will be processed for the original purchase price paid for the item(s) being returned.
- Shipping and handling charges, if applicable, are non-refundable.
- Refunds will be issued to the original payment method used for the purchase.
- In case of returns due to manufacturing defects or shipping damages, we will cover the return shipping costs.
- Refunds for returns initiated beyond the 7-day return window may be subject to approval and may incur restocking fees.
Exceptions
Please note that certain items may not be eligible for return or may have specific return conditions due to hygiene reasons, customization, or other factors. Such exceptions will be clearly stated on the product page.
Contact Us
If you have any questions or concerns regarding our Return and Refund Policy, please feel free to contact our customer service team. We are here to assist you and ensure your satisfaction with every aspect of your shopping experience at DevineSoul.
Thank you for choosing DevineSoul.
Note: DevineSoul reserves the right to amend or update this Return and Refund Policy at any time without prior notice. Please review this page periodically for any changes.